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Learn and improve parts of your service by using reports and analytics available in LiveChat. These built-in features will help you trail the important chat. With Live Chat Agent, you can generate a plethora of reports utilizing the significant performance metrics and obtain insights into your customer service tasks.
The basic form of the reporting module. This report gives you a summary of your customer service activities from the past seven days.
It is an incredible way to match up with the state of your customer service and gives you access to vital client benefit service metrics about your chats and tickets.
Get day by day daily reports about your LiveChat activities straight into your email. A short daily summary will keep you updated about the number of served chats and will tell you their status if they went good or bad.
Utilizing this report, you can gain more knowledge about the number of chats you had with your website visitocontinue reading →
The development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry. Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer service. It’s the standout feature that will influence your website visitors to pick you over your competitors.
Live Chat not only allows agents to make friendly, personable relationship with each and every visitor to the agency website but also provides immediate assistance to the client that needs to make last-minute improvements in travel arrangements, or the visitor that needs to do a flight booking instantly and doesn’t have time to wait for an email response.
It can make your website visitors feel as though they have passed through those glass doors of your agency.
Live Chat on your website projects the picture that your company is customer service oriented and shows people that a real personcontinue reading →
Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily maintained by Live Chat.
63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t.
77% of customers won’t make a purchase if there’s no live chat support.
Live chat works so well at keeping customers happy because it brings together the best aspects of digital service and traditional service.LIVE CHAT- MARRIAGE OF DIGITAL MEDIA AND PEOPLE:
You get the efficiency of digital interactions and the warm, personal interactions of real people. Customers get quick help, but they don’t have the anguish of talking to a robot. That’s the kind of marriage that you know will go the distance — as long as you use them in the right balance.ACCU continue reading →
Most of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer satisfaction level and hence inflate your business’s profits. Read on to know how.
Start by greeting your customer:
Most of the customer service emails read like telegraphs. It sounds robotic and may make your customers feel that you do not value them. So, it’s advisable to start your email with a hearty greeting instead of going straight to business. A greeting can actually set up the tone of your mail.
Use a detailed subject line:
Use a subject line that is informative. For instance, if you are replying to a customer query regarding a particular product, specify it in the subject itself.
Mention the customer’s name:
You can personalize the email further by addressing your customer by his/her name. It makes you sound more polite, hence making the customer feel happy and valued.
Show your gratitudcontinue reading →
A pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you:Filters the website visitors:
Not all the website visitors are there to make a purchase on your site. Some of them may be browsing and others may be there comparing some products or services. So, how do you differentiate the serious buyers from the casual surfers? The answer is- Through a pre-chat survey. Serious buyers will actually go through the process of filling the survey, while the bullies will simply leave, thus, making it easy for you to filter them.Simplifies customer management:
In addition to filtering serious buyers from bullies, a pre-chat survey also helps in customer management. However, that will require you to design such questions that can provide you the required as well as some additcontinue reading →
Providing technical support is an essential part of managing an IT-related company. Whether it’s computer hardware, software, mobile gadgets or anything in between.
Giving technical support to users takes persistence, knowledge, and extraordinary communication skills. Few tips on how you can utilize live chat for tech support while decreasing session times, client dissatisfaction and overall expenses.Find the Problem
Ordinarily, customers will get in touch with you asking for help when they truly don’t know how to clarify the issue. All things considered, these kinds of support scenarios can be very frustrating for representatives.
To enable your customers to describe their issues sufficiently, use short basic sentences. Once you establish a timeline, keep making simple inquiries about the issue one at a time. They will enable you to navigate to the actual problem so you can enable the customer to resolve it.Watch the Language
The last thing you need to do while giving tech supcontinue reading →
Many educational academies around the globe are realizing the need for the provision of adequate online support service for their students. For instance, some institutes have gone a step further and have added Live Chat support on to their websites since they can get instant answers to their queries. Some of the benefits that educational institutions are getting through the use of Live Chat are mentioned below:
Growth In Enrollment- Future students and their parents will search for information about your school or institute. With live chat help, they feel welcomed and taken care of. It’s like offering a guidance hand right in your school’s hallway. Through multilingual chat, students throughout the world can get their queries resolved in a more powerful way by an online representative.
Build Strong Relationship With Students- Amid their school years, students and their parents will share a warm relationship with the school. You can maintain that relationship by offering fast and conscontinue reading →
In a business, steady growth or inrush of the leads makes a huge difference. The ambition of every business owner is to turn every visitor into a lead, and that every lead will ultimately become a sale.
Lead generation is the method of identifying and targeting potential new clients (also known as leads) with the aim of developing their interest in what your business has to offer.
Lead generation is vital to small businesses. Although it is impossible to get profit from every visitor, so we can employ tactics to maximize our leads. One of the many ways that we can do this is through live chat.Inform Customers That You Offer Live Chat
By making your live chat presence known on your website and through search engines, you will enable more customers to reach your representatives directly through live chat.
Live chat reduces visitor’s waiting time and improves customer experience. The better and faster your customer service, the more repeat customers you will have and the more salecontinue reading →
Customer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer service:Provide effective customer service tools:
Your customer service department should be well equipped with the best customer service tools so that your support agents can implement everything that they have been trained for. These tools are crucial for customer satisfaction as they increase the speed of response.Educate them about your products:
Your support agents need to have a thorough knowledge of your company’s products or services. It enables them to handle inquiries and requests for support in an efficacious manner. In addition to this, make sure that when the products and services are upgraded, you advise your chat agents. Also, make it a point to upgrade knowledge bases and direccontinue reading →