Learn and improve parts of your service by using reports and analytics available in LiveChat. These built-in features will help you trail the important chat. With Live Chat Agent, you can generate a plethora of reports utilizing the significant performance metrics and obtain insights into your customer service tasks.
The basic form of the reporting module. This report gives you a summary of your customer service activities from the past seven days.
It is an incredible way to match up with the state of your customer service and gives you access to vital client benefit service metrics about your chats and tickets.
Get day by day daily reports about your LiveChat activities straight into your email. A short daily summary will keep you updated about the number of served chats and will tell you their status if they went good or bad.
Utilizing this report, you can gain more knowledge about the number of chats you had with your website visitocontinue reading →