The role of the live chat agents is not just limited tosolving the queries and providing answers to the questions asked by the online customers. They gather the essential data such as the-
- Contact details.
- Geographical location.
- Purchasing history.
- Most preferred product.
Such type of information helps the live chat agents to classify the target audience. Your company can use such information to create important marketing strategies according to the geographical location of the customers. You can also identify the keywords the visitor used to come across your page.
The live chat lead generation is a process used to identify the potential customers and add it to your customer list. The agents guide the customers so that they can shop online without any hassle. Lead generation will help you to quality and verified leads. There are many online sites that offer the services of live chat. You can also get the free trial version if this is your first time. By adding the feature ocontinue reading →